New Products

At LABUBU THAI,  NUMBER OF FIGURINES IN EACH SERIES VARIES. WE DO NOT GUARANTEE THAT ANY PURCHASE OF A BLIND BOX WILL CONTAIN THE SECRET FIGURINE. WE ALSO CANNOT GUARANTEE THE EXACT FIGURINE OF THE SERIES THAT WILL BE MAILED TO YOU, AND THE FIGURINES THAT YOU RECEIVE ARE RANDOM.

 1. Returns and Exchanges:

• We accept returns and exchanges within 30 days from the date of purchase.
• To be eligible for a return or exchange, the product must be in brand-new, unworn condition, with all original tags, packaging, and accessories included.
• Product that show signs of wear, damage, or alterations are not eligible for return or exchange.

 2. How to Initiate a Return or Exchange:

 • To start the return or exchange process, please log in to your [Your Company Name] account, go to your order history, and select the item you wish to return or exchange.
• Provide your order number, contact information, and a brief explanation of the reason for the return or exchange.

 3. Refunds:

 • Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment or via Gcash if payment has been done by cash on delivery within 5 days.
• Refunds are issued for the cost of the shoes; shipping fees are non-refundable unless the return is due to an error on our part.

 4. Exchanges:

 • If you would like to exchange your shoes for a different size, color, or style, name,  please indicate your preference when initiating the return process.
• We will assist you in processing the exchange and provide instructions on returning the original pair.

 5. Return Shipping:

 • The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part or a defective product.
• We recommend using a trackable shipping method to ensure your return is received.

 6. Damaged or Defective Items:

 • If you receive damaged or defective product, please contact us immediately.
• We will provide instructions on how to return the item, and we will cover the return shipping costs.

 7. Cancellation Policy:

 • We would like to remind the 𝐒𝐓𝐑𝐈𝐂𝐓𝐋𝐘 𝐍𝐎 𝐂𝐀𝐍𝐂𝐄𝐋𝐋𝐀𝐓𝐈𝐎𝐍 of confirmed orders. Cancellation fee is ₱7𝟎𝟎 or bogus buyers will be posted!


 We value your trust in LABUBU THAILAND and aim to provide exceptional customer service. If you have any questions or concerns about our return policy, please don't hesitate to reach out to our customer support team. Your satisfaction is our priority.